Returns, Delivery & Shipping

Last updated: June 29, 2026

Pickup & Local Delivery

• In-store pickup is free. Once your purchase is ready, we'll let you know when you can pick it up at our Texarkana location.
• Appliances are available for local delivery in the Texarkana area and the surrounding tri-state region. Delivery fees, if any, depend on your distance from our store and are confirmed at the time of purchase.
• Portable buildings (Graceland) are delivered and set up at your location by our delivery team. Delivery is typically included within the standard service area; please ask us about your address.
• Metal buildings (carports, garages, barns, RV covers) include delivery and professional installation on a prepared, level site within the service area.

We do not ship products by common carrier (such as UPS or FedEx). All products are picked up or delivered locally.

Delivery Timing

Delivery times vary by product and current schedule. Appliances are usually delivered within a few business days. Portable and metal buildings are scheduled based on availability, build time, and site readiness. We'll give you an estimated timeframe when you place your order and keep you updated.

Before Delivery — Site Preparation

For portable and metal buildings, the installation site must be reasonably level and accessible for our delivery equipment. If the site is not ready or accessible on the scheduled day, additional charges or rescheduling may apply. We're happy to review site requirements with you beforehand.

Appliance Returns

• 7 days to return any appliance. If an appliance isn’t right for you, you have 7 days from pickup or delivery to return it.
• Full refund. You get your money back in full, refunded to the original method of payment.
• We come and get it — free. You don’t have to move the appliance or arrange transport. Call us and we’ll collect it from you at no charge. You’re welcome to bring it back to the lot instead if that’s easier.
• To start a return, call (903) 334-7700 with your receipt or order details.
• Returns apply to appliances. Buildings, storage rentals, and purchases made through a financing partner are covered by the separate terms below.

Appliance Warranty & 7-Day Guarantee

• 7-day repair-or-replace guarantee on every appliance. If something isn't working right within 7 days of pickup or delivery, just call us — we'll repair the unit through a local appliance repair technician in our area, or replace it. This applies to all appliances, including used units.
• 1-year warranty on all new and scratch-and-dent units. Every new and scratch-and-dent appliance includes a full 1-year warranty against defects.
• Extended warranties available — 2, 3, or 5 years. Want coverage beyond the first year? We sell 2-year, 3-year, and 5-year extended warranty plans on new and scratch-and-dent units, available upon purchase. Ask us for pricing when you buy.
• To use your coverage, contact us with your receipt or order details and we'll arrange the repair or replacement. Coverage is for normal use; damage from misuse or missing parts may not be covered.

Portable & Metal Buildings

Buildings are large, made-to-order, and delivered and installed, so they generally cannot be returned once delivered and set up. If your building arrives with a defect or is not what you ordered, contact us right away and we will work with you and the manufacturer to resolve it under the applicable warranty. Graceland portable buildings carry the manufacturer's warranty, which is provided with your purchase.

Storage Unit Rentals

Self-storage units are rented month-to-month under a separate rental agreement. Rentals are not "returns," but you can move out and end your rental according to the notice terms in your signed agreement. Partial-month rent is generally non-refundable unless your agreement states otherwise.

Rent-to-Own & Financing

If you purchased through a rent-to-own or financing partner (such as Snap Finance or American First Finance), returns, cancellations, and refunds are also subject to that partner's agreement. Please review your contract or contact us for help.

How to Use Your Warranty or Report a Problem

The fastest way is to call us at (903) 334-7700 or stop by the store. Please have your receipt or order details ready so we can help quickly.

Contact Us

Sunshine Storages
1414 New Boston Rd, Texarkana, TX 75501
Phone: (903) 334-7700